We provide FREE STANDARD SHIPPING on orders over US$89

Below are Muchic store shipping times and cost details：
Delivery Time = Processing Time + Shipping Time

Processing time: 1-3 Business Days

Shipping Countries: Worldwide

Shipping time: The waiting time frame will depend on where you're located and on the service type you're choosing.

Shipping Methods

Shipping Time

Costs

Standard Shipping

10-25 Business Day

$6.5+ (Free for US$89+)

ABOUT SHIPPING COUNTRIES:

Our logistics providers support shipping your order to USA, Canada, Australia, UK, and Europe.

Non-shippable country/region: Shipping is not supported to countries/regions other than those listed above.

Do I need to pay customs duties?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

How Do I track My Order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

Uncontrollable factors in shipping for Muchic orders:
In most cases, packages will arrive within the estimated time of arrival. However, the actual delivery date may be affected by external factors such as flight arrangements and weather conditions. Please refer to the tracking information for the most accurate delivery date and be patient.

What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at service@muchic.com . We’ll either resent a new one to you or give you a full refund.

Your comfort, performance, and happiness is our top priority.If you have any questions and comments, If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: service@muchic.com), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.Any returns not authorized by Customer Service will not be entertained.

30 DAY RETURNS
If you have any reason or suggestion that you are not satisfied with the order, please contact our customer service at service@muchic.com within 30 days after receiving the product to request a return. Our customer service team will provide you with our return address. And all return shipping fees are at customers' own expense. Our customer service will always provide the best service for our customers.Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Note: Due to external factors such as equipment and screen brightness, the product image will be different from the actual product.

GET A SOLUTION
STEPS TO CONTACT US:
Please email us at service@muchic.com describing the issue in detail, including the return reason, along with your order number and sku product number. for defective, incorrect or not as described items, please send us a clear picture or video of the problem. please keep the picture below 2 mb.
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OUR SOLUTIONS:
1. Muchic's responsibility
· If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
· Once we receive the item, we will offer compensation or resend for free a replacement at our expense.
2.Customer's responsibility
· If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
· The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. all shipping fees are non-refundable.
COMPENSATION TIME-FRAME
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.

Please feel free to email us anytime, Muchic is at your service!

Email: service@muchic.com

Be sure to contact our customer service before returning the goods, do not return the goods privately!

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.